1. Introduction
This Privacy Policy explains how pamefooty® ("we", "us", "our") collects, uses, and protects your personal data in accordance with applicable data protection laws, including the UK GDPR and the EU General Data Protection Regulation (GDPR), where applicable.
2. Data Controller
pamefooty® is the data controller for your personal data.
Contact: info@pamefooty.gr
3. What Data We Collect
- Account Data: Name, email address, phone number, password, and profile information.
- Usage Data: Session participation, ratings, reviews, and in-app communications.
- Payment Data: Transaction details (processed securely by Stripe, our third-party payment service provider; we do not store card details).
- Technical Data: Device information, IP address, cookies, and log data.
4. How We Use Your Data
- To provide and improve our services.
- To process bookings, payments, and refunds.
- To facilitate communication between users.
- To ensure safety, moderation, and compliance with our Terms.
- To send service-related notifications and updates related to your account or sessions. Where we send marketing communications, we will do so only where permitted by law and, where required, based on your consent.
- To comply with legal obligations.
5. Legal Basis for Processing
We process your data based on:
- Your consent (e.g., marketing communications).
- Performance of a contract (providing the platform's services).
- Compliance with legal obligations.
- Legitimate interests (such as fraud prevention, dispute resolution, platform integrity, and service improvement).
6. Data Sharing
- We do not sell your personal data.
- Data may be shared with trusted service providers (e.g., payment processors, hosting providers) strictly for service delivery.
- Data may be disclosed if required by law or to protect our rights.
- Where personal data is transferred outside the United Kingdom or the European Economic Area, we rely on appropriate safeguards provided by our service providers in accordance with applicable data protection laws.
- Certain profile information, ratings, and reviews may be visible to other users of the platform as part of the service.
7. Data Retention
- We retain your data only as long as necessary for the purposes described or as required by law.
- Account and transaction data may be retained for a reasonable period following account closure where required for legal, regulatory, fraud prevention, or dispute resolution purposes.
- You may request deletion of your account and personal data at any time, subject to any legal, regulatory, fraud prevention, or dispute resolution obligations that require us to retain certain information.
8. Data Security
- We implement appropriate technical and organizational measures to protect your data.
- While we take reasonable steps to protect your information, no method of transmission over the internet or electronic storage is completely secure.
9. Your Rights
Under GDPR, you have the right to:
- Access your personal data.
- Correct or update your data.
- Request deletion ("right to be forgotten").
- Restrict or object to processing.
- Data portability.
- Withdraw consent at any time (for processing based on consent).
- Lodge a complaint with the Information Commissioner's Office (ICO) in the United Kingdom, or with your local data protection authority if you are located in the European Union.
To exercise any of these rights, please contact us at info@pamefooty.gr. We may need to verify your identity before processing your request.
10. Cookies
We use cookies to enhance your experience and analyze usage. You can manage cookie preferences in your browser.
11. Children's Privacy
- pamefooty® is not intended for children under 16. We do not knowingly collect data from minors under this age.
- If we become aware that personal data has been collected from a person under the age of 16 without appropriate authorization, we will take steps to delete such data.
12. Changes to This Policy
We may update this Privacy Policy. Changes will be posted on our website, and continued use of the platform constitutes acceptance.
13. Contact
For privacy-related questions or to exercise your rights, contact: info@pamefooty.gr